Who we are
Selomira is a cake and dessert business based in Perth, Western Australia. Our address is Level 43, Central Park, 152-158 St Georges Terrace, Perth WA 6000. You can reach us by phone on +61 8 6274 9183 or by email at selomira@hotmail.com.
This policy explains what personal information we collect, why we collect it, and what you can do about it. It covers our website at selomira.com, our order forms, and any enquiry you send us by phone, email or in person.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you are in the European Economic Area, our handling of your information also follows the GDPR where it applies to you.
What we collect
We only ask for what we need to quote, bake and deliver your order, or to answer your enquiry. Depending on how you contact us, that can include:
- Your name and the name of the person the order is for
- Your phone number and email address
- Delivery address, venue name and event date
- Details of your order, including flavours, allergens and dietary requirements
- Payment details, handled through our payment provider rather than stored by us
- Messages you send through our contact forms or by email
Our website also collects basic technical data such as your IP address, browser type and the pages you visit. We do not use that data to identify you personally.
Why we use it
We use your information to prepare quotes, take bookings, bake and deliver your order, process payments, and keep records for tax and food safety purposes. If you have asked to hear from us, we use your contact details to send occasional updates about seasonal menus or new flavours.
We do not sell your personal information, and we do not use it for unrelated advertising.
Who we share it with
We share only what is needed, and only with people who help us complete your order:
- Delivery drivers and couriers, who receive the address and a contact number
- Payment processors, who handle card details on our behalf
- Email and booking software providers, who store messages and order records
- Our accountant, for tax and record-keeping
We may also disclose information if the law requires it, or if it is needed to protect someone's safety.
How we store and protect it
Order records are kept on password-protected systems, and paper copies are stored in a locked cabinet at our Perth premises. We keep order records for seven years to meet Australian tax requirements, and enquiry emails for twelve months unless you ask us to remove them sooner.
Card payments are processed by a PCI-compliant provider. We never see or store your full card number.
Your rights
You can ask to see the personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete information we no longer need. To do that, email selomira@hotmail.com and we will respond within 30 days.
If you think we have handled your information badly, contact us first so we can sort it out. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.